CONTACT
Your questions, feed-back and suggestions are important to us. Please email us customerservice@pacificacandles.com
or give us a call 866-337-7100. We look forward to hearing from you.
WE CARE
At Pacifica our goal is your complete satisfaction. This goal extends to both the quality of our product and to our service. If you make a purchase from us and are not completely satisfied, please contact us. We rely on your feedback to direct our development and improve your shopping experience.
SECURE SHOPPING
Our servers employ advanced encryption technology to ensure a secure shopping environment for our valued customers. The entire order process, from shopping cart to checkout, takes place on a secure server and can be verified by checking your browser's security icon. Internet Explorer displays a padlock when the page you are viewing is hosted by a secure server. You will also notice that the URL of a secure page begins with "https" instead of "http." If you have any questions regarding the security of your information please do not hesitate to contact us.
PAYMENT OPTIONS
We accept Visa, MasterCard, and American Express.
RETURN POLICY
All of our products are carefully inspected before they are shipped to guarantee that you receive the best possible product. In the event of damage during shipping, please contact our Customer Care department for prompt replacement. Due to the nature of our products, all sales are final. Returns, refunds, or replacement of products for reasons other than damage incurred during shipping cannot be accepted.
BACK ORDERS
We do not back order items. Instead, we will contact you if an item is out of stock and let you know when it will be available again.
YOUR PRIVACY
We value privacy as much as you do. We will never disclose your personal information, such as email address or phone number, to any third party. We do employ the use of cookies. We use cookies to collect aggregate data regarding the use of the web site and to keep track of items in your shopping cart. You may contact us at any time to verify, edit, or remove your personal information from our systems.
SHIPPING TYPES AND RATES
During checkout you will be able to choose whether you would like your order shipped via UPS Ground or via UPS Two Day Air. Most orders are shipped within two business days. We do not currently offer overnight delivery or shipping outside the United States and Canada.
Free Shipping Order $50 or more and receive FREE ground shipping to anywhere in the continental United States. Hawaii, Alaska and Canada orders will be charged an air service surcharge but still receive free base shipping rates.
UPS Ground
Orders usually arrive 7-10 business days from the date they are placed.
UPS Two Day Air
Orders usually arrive 2-3 business days from the date they are placed.
Hawaii/Alaska
Orders are shipped via UPS Second Day Air and usually arrive within 3-5 business days from the date they are placed.
Canada
Orders are shipped via UPS Express and usually arrive within 3-5 business days from the date they are placed.
Free Shipping Order $50 or more and receive FREE ground shipping to anywhere in the continental United States. Hawaii, Alaska and Canada orders will be charged an air service surcharge but still receive free base shipping rates.
UPS Ground
Orders usually arrive 7-10 business days from the date they are placed.
| $16 or less | $16.01 - $30 | $30.01 - $49.99 | $50 or more |
| $6.00 | $8.00 | $10.00 | FREE |
UPS Two Day Air
Orders usually arrive 2-3 business days from the date they are placed.
| $16 or less | $16.01 - $30 | $30.01 - $49.99 | $50 or more |
| $16.00 | $18.00 | $20.00 | $10.00 |
Hawaii/Alaska
Orders are shipped via UPS Second Day Air and usually arrive within 3-5 business days from the date they are placed.
| $16 or less | $16.01 - $30 | $30.01 - $49.99 | $50 or more |
| $16.00 | $18.00 | $20.00 | $10.00 |
Canada
Orders are shipped via UPS Express and usually arrive within 3-5 business days from the date they are placed.
| $16 or less | $16.01 - $30 | $30.01 - $49.99 | $50 or more |
| $21.00 | $23.00 | $25.00 | $15.00 |
Dealers
Call 888-322-2466, or use the form below to contact our Sales department, Monday-Friday, 8AM-4:30PM Pacific.
General Inquires
For prompt answers to questions regarding a retail order or shopping on our website, please use the form below to contact our Customer Care department, or call 866-337-7100, Monday-Friday, 8AM-4:30PM Pacific.
Send us a note:
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